Superior Farms Pet Provisions Return Policy
- If you are unhappy with the product you receive we MAY accept returns for store credit or refund on a case by case basis, and if it meets the following guide lines.
- You must call us with your intent to return within 7 days of you receiving the product.
- Returned items must be received within 2 weeks of you notifying us of a return
- The product was received damaged or unusable, not normal wear and tear
- We do not take responsibility of the trucking company damaging the product being delivered
- Must be unused and cannot be expired
- The product must be in the same condition as you received it.
- The product must be returned in the original packaging along with your receipt.
- If you purchased our product from another company (i.e. Amazon, PetSmart or Pet Food Express) you must go through that store and follow their return policy.
- Shipping costs are non-refundable
Please call us at (855) 893-7509 with any questions or concerns regarding the product you received.
- If you return the product we will give you a RMA (Return Merchandise Authorization) for authorization.
- Write the RMA Number clearly on the outside of the return carton
- Ship your product back to the following address below
Superior Farms Pet Provisions
315 10th St.
Hawarden, IA 51023
*Once we have determined a refund is warranted, we will issue a refund on your original method of payment within 10 business days.